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Friday, January 20, 2017

Contigo Travel Mug FAIL

Today, I had a bit of a problem with my excellent Contigo travel mug.  This mug has worked great for several years, keeping my coffee hot and making it impossible to spill.  You see, the Contigo travel mug has a trigger mechanism in the handle- no coffee comes out unless you squeeze the trigger,  You can even turn the mug upside down, and it won't leak .  At least until today.

I pulled into the parking space at my office and noticed some drips of coffee on my car seat.  I figured I simply neglected to tighten the lid and gave it a bit of a twist before heading in to my office.

But at my office, things went bad really fast.  I ended up spilling coffee on my lap.  I'm sure this looked ridiculous!  The cause:  the Contigo travel mug failed.  I took some pictures to show exactly what went wrong.

         
How My Contigo Travel Mug Failed!
How My Contigo Travel Mug Failed!


Contigo Travel Mug Leaking
Contigo Travel Mug Leaking

The problem appears to be a stress fracture along the attachment of the blue threaded ring to the black lid assembly.  Coffee was leaking out, and there was nothing that could be done about it.  I ended up with coffee in my lap to start the day...

This was a great coffee mug for 2012 to 2017, but is no longer usable.

Now for the next question:  will Contigo send a replacement?

Stay tuned to find out if Contigo is as good of a product as I once thought...


Update:  After sending a second round of photos, Contigo agreed to send a replacement lid for free!  They were out of the original blue color, so I went with gray.  The replacement lid arrived today, 5 weeks after the leakage event.  Thanks Contigo, I'm still a fan!

My free replacement lid arrived!


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